GES National Servicenter® Wins 2010 Stevie® Award in 2010 Stevie Awards for Sales & Customer Service®
GES Wins in Contact Center of the Year Category
LAS VEGAS – March 16, 2010 – GES today announced the GES National Servicenter® was presented with a Stevie® Award in the “Contact Center – up to 100 seats” category in the fourth annual Stevie Awards for Sales & Customer Service.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards.
The GES National Servicenter provides support for customers participating in more than 2,000 GES-contracted exhibitions and events conducted each year in the United States. GES’ centralized contact center provides exhibitors with a single source for pre-, at- and post-show support. The GES National Servicenter team is comprised of 75 personnel who answer more than 200,000 inbound calls/chats and process more than 140,000 orders while designing and producing exhibitor manuals.
“It’s an honor to win this prestigious Stevie Award,” said Senior Director of GES National Servicenter Jeff Miller. “Our commitment to a data-driven approach rooted in customer feedback has resulted in a continuous improvement culture and an award-winning customer contact center.”
“GES is committed to delivering a positive customer service experience to our exhibiting clients, who depend on our National Servicenter team to help them coordinate their exhibiting needs,” said GES President John Jastrem. “This Stevie Award validates the investment we’ve made in our talented and dedicated employees and in our contact center’s CRM and survey technologies.”
Surveys along with CRM data provide voice of the customer data elements used to measure performance and determine opportunities for improvement. The surveys are emailed to exhibitors after their call or chat experience and documented within the CRM system.
“This year’s honorees demonstrate that even in challenging economic times, it’s possible for organizations to continue to shine in sales and customer service, the two most important functions in business: acquiring and keeping customers,” said Michael Gallagher, president of the Stevie Awards.
Details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available at www.stevieawards.com/sales.
Las Vegas-based Global Experience Specialists, Inc. (GES), a Viad Corp (NYSE: VVI) company, is a leading provider of exhibition, event and retail marketing services. Given its recent consolidation with Exhibitgroup/Giltspur and Becker Group, GES provides an even wider range of services, including turn-key official show services, cutting-edge creative and design, marketing and measurement services – all with an unrivaled global reach. GES partners with leading shows and brands, including the International CES, Spring Fair Birmingham, International Woodworking Fair, CONEXPO-CON/AGG and IFPE, Bell Helicopter, Genzyme, L’Oreal, Warner Bros., and Simon Property Group. For more information, visit www.ges.com
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.
Sponsors of the 4th annual Stevie Awards for Sales & Customer Service include official publications Sales & Marketing Management (SMM) and Training magazines, as well as the Sales Association, SalesLabs, and ValueSelling Associates.